Return & Refund Policy

At Propolis.ng, we want you to be fully satisfied with your purchase of pre-owned smartphones. Please read our return policy carefully before making a purchase.

1. Returns

• You may request a return within 7 days of receiving your used phone.
• The phone must be returned in the same condition as received, including all original accessories, packaging, and documentation.
• Returns due to defects or wrong items will be fully accepted.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days using your original payment method.
• Please note that shipping costs are non-refundable, except in cases where we sent the wrong or defective item.

3. Damaged or Faulty Phones

• If a phone is found defective on delivery, contact us immediately via support@propolis.ng or our contact form.
• We may request photos or videos to verify the issue before issuing a replacement, repair, or refund.

4. Non-Returnable Items

• Phones damaged due to misuse, accidental drops, water damage, or unauthorized repairs are not eligible for return or refund.
• Accessories purchased separately (chargers, cases, etc.) are also non-returnable unless faulty on arrival.

5. How to Initiate a Return

1. Contact our customer support at support@propolis.ng within 7 days of receiving the product.
2. Provide your order number, product name, and reason for return.
3. We will provide instructions for returning the product to our warehouse.

Thank you for shopping with Propolis.ng. We value your trust and will do our best to make your experience safe, easy, and reliable.